Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return your item must be unused and in the same condition in which you received it. It must also be in the original packaging. Unfortunately we cannot accept returns on yarn that has been wound from a skein into a ball. We also don't accept returns on gift cards, digital downloads or sale items.

To start a return, or for any questions regarding returns/exchanges, you can contact us at yarnopolis@outlook.com. 

To complete your return, we require a receipt or proof of purchase.

 

Wrong/damaged item
If the wrong item was shipped to you then we will provide a return postage label and replace your item at no additional cost.

If our products are delivered in a damaged state, you should keep the packaging to help substantiate any claim you may have against the carrier.

 

Change of mind

If you change your mind, Yarnopolis will only accept returns for store credit. You will be responsible for return postage and we cannot be held responsible for items lost or damaged in transit - you may want to consider using a tracked delivery method.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

* excludes patterns and books that are not in packaging sealed by the manufacturer. They cannot be returned.